Understand how we protect and use your personal data on our platform.
Welcome to synthorix.org (“Synthorix”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS AI platform, or interact with our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
We collect several types of information to provide and improve our services:
Contact Information: Name, email address, phone number, company name, job title, and other identifiers you provide when registering, subscribing, or contacting us.
Account Credentials: Username, password, and authentication tokens for account access.
Payment Information: Billing address, payment card details, and transaction history (processed securely via third-party payment processors).
Device and Log Data: IP address, browser type, operating system, device identifiers, access times, and referring URLs.
Usage Data: Pages viewed, features used, actions taken, and interaction data within our platform.
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing and usage patterns.
Data You Provide: Content, files, or data you upload, submit, or process through our platform, including text, images, and documents.
Feedback and Communications: Information you provide when you contact us, participate in surveys, or submit feedback.
Training and Model Data: Data you submit may be used to improve our AI models, but only in accordance with this policy and applicable laws. We do not use your proprietary data for training without your explicit consent.
Integrations: If you connect third-party services (e.g., Google, Microsoft, Slack), we may receive information as permitted by your settings and their privacy policies.
Publicly Available Data: We may supplement information with data from public sources for verification or enrichment.
If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:
Consent: When you have given explicit consent for specific purposes.
Contractual Necessity: To fulfill our contractual obligations to you.
Legitimate Interests: For our legitimate business interests, such as improving services, preventing fraud, and securing our platform.
Legal Obligations: To comply with applicable laws and regulations.
We use your information for the following purposes:
Service Delivery: To operate, maintain, and provide features of our website and platform.
Account Management: To create, manage, and authenticate your account.
Communication: To send you service-related notices, updates, newsletters, marketing communications (where permitted), and respond to your inquiries.
Personalization: To tailor content, recommendations, and user experience.
Analytics and Improvement: To analyze usage, monitor trends, and improve our services and AI models.
Security and Fraud Prevention: To detect, prevent, and address security incidents, fraud, and abuse.
Compliance: To comply with legal obligations, enforce our terms, and protect our rights and interests.
We do not sell or rent your personal information. We may share your information as follows:
Service Providers: With trusted vendors and partners who perform services on our behalf (e.g., hosting, analytics, payment processing, customer support), subject to confidentiality agreements.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Synthorix, our users, or others.
Aggregated/Anonymized Data: With third parties for analytics, research, or marketing, but only in a form that does not identify you personally.
With Your Consent: In any other situation where you have provided explicit consent.
We use cookies and similar technologies to:
Remember your preferences and settings
Authenticate users and prevent fraudulent use of accounts
Analyze site traffic and usage patterns
Deliver targeted advertising (where permitted)
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our site.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable laws.
Your information may be transferred to and processed in countries outside your own, including the United States and other jurisdictions with different data protection laws. We implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected.
We use industry-standard technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments and monitoring
Employee training and confidentiality agreements
Despite our efforts, no security system is impenetrable. Please notify us immediately if you believe your account or information has been compromised.
Depending on your location, you may have the following rights regarding your personal information:
Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to certain exceptions.
Restriction: Request restriction of processing under certain circumstances.
Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us at info@synthorix.org. We may require verification of your identity before fulfilling your request.
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.
Our website and platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
Our platform uses artificial intelligence and automated processing to deliver certain features and recommendations. We do not use your personal data for automated decisions that produce legal or similarly significant effects without human involvement. If you have questions about our AI practices, please contact us.
If you are a California resident, you have the right to:
Request disclosure of the categories and specific pieces of personal information we have collected about you
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell your data)
Not be discriminated against for exercising your privacy rights
To exercise your rights, please contact us at info@synthorix.org.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@synthorix.org
